If you have a high consumption billing, please check the following before calling the Water Billing Department at 847-854-3440.

Check Water Meter Reading

□   Verify the reading on the water meter. Lift the lid of the meter to view the reading display. The reading display looks similar to the odometer in your car.

o    Reading display       .

□   Read the meter at night before bed, then again first thing in the morning. Is there a difference? (Yes -> submit service request) - if there is a difference, check the water softener is not malfunctioning. 

□   1. Is Water Softener functioning appropriately? Check the regeneration timing to make sure it is not cycling too often or if the unit is malfunctioning.

o   Yes:  then check Toilet

o   No: Unplug, put it into bypass, and call for service

□   2. Toilets Functioning

o   Yes: Does anyone use water during the night? For example, drink or flush

§  Yes: monitor water consumption

No: do the Dye Test- Check your toilets for a silent leak. Put a couple of drops of food coloring into the toilet tank. DO NOT FLUSH; wait 10-15 minutes; if color seeps into the bowl, the tank parts need to be replaced. (custom page OR Questionnaire)

o   Do you have to jiggle the handles on your toilets? If so, the jiggling may stop the running or may need to replace the tank parts. (Yes -> Custom page OR Questionnaire)

§   

Appliances

Have you checked all your water appliances? Washing machines, ice maker, dish washer, reverse osmosis system, humidifier, etc. If you don’t see any malfunctioning, monitor your water consumption.